Senior Travel Consultant - Lia Travel (Fixed Term Contract)
Johannesburg, Gauteng
Posted 20 November 2018

Job Details

Job Description

Job Description
The Senior Corporate Travel Consultant is responsible for accurately and efficiently handling incoming requests via multiple channels (i.e. phone, email, walk in etc.). The travel consultant is the primary point of contact for the customer and provides active travel consultation towards the business customers, including providing travel details and up-selling of related product. 

This position performs at an expert/senior level and demonstrates an extensive understanding and applicability of all areas in the travel industry. Works independently on requests. Takes the initiative to provide assistance to team members and management as requested.

Minimum Requirements
- Must be in possession of a Galileo Certificate,
- Must be fully proficient with Galileo Ticketing on the GDS, 
- Ticketing and Fares knowledge – IT Fare knowledge would be 
   an advantage, 
- Automated Refunds via Galileo/BSP Link, 
- Quicktrav Front Office System, 
- Galileo Smartpoint, 
- Document Producer, 
- MS Windows and MS Office, 
- Have an excellent understanding of airline terms and travel 
  industry knowledge

Skills & Competencies 
- Exceptional service ethic, 
- Excellent attention to detail, 
- Excellent telephone manner, 
- Excellent command of spoken and written English, 
- Excellent organizational and administration skills, 
- Problem solving skills

Duties & Responsibilities
- Quote and confirm domestic, regional and international flights 
  and land arrangements, 
- Book and issue airline tickets on the Galileo GDS and Lia 
  Reservation System, 
- Access the BSP Link to process EMDs, 
- Clear Galileo Q’s twice per day, 
- Process vouchers on the Quicktrav Front Desk system, 
- Supply concise travel itineraries, 
- Confirm Business and Leisure travel, 
- Processing own refunds, 
- Process visa applications, 
- Capturing of booking on Lia,  
- Emergency phone to be manned on a rotation basis for a 
  period of one week per consultant, 
- Practice teamwork and has the enthusiasm to assist 

About Us

Red Carpet Travel offers a TOP VIP service to our clients, with unwavering ethics and unprecedented knowledge offering.  Our environment is fast paced and vibrant, giving you unprecedented opportunity to advance your knowledge and skills.

Disclaimer: Preference will be given to employment equity candidates.